Contact Us
Last Updated: 2 August 2026
Support Portal
Primary Support Method
https://foxington.co.za/tickets
All technical, billing, and account-related requests should preferably be submitted through the ticket system to ensure proper tracking and response auditing.
Department Contact Directory
Department | Contact Method | Purpose |
|---|---|---|
General Enquiries | General questions and information | |
Sales | New orders, quotations, upgrades | |
Billing | Invoices, payments, refunds | |
Technical Support | Hosting, VPS, server, and website support | |
Abuse Reports | Spam, phishing, malware, copyright complaints | |
Network Operations | Infrastructure outages and urgent operational issues | |
Legal | Contracts, subpoenas, legal correspondence | |
Privacy Officer | POPIA and data protection requests |
Ticket Categories
When opening a ticket, customers should select one of the following categories:
Billing & Accounts
Invoice Queries
Payment Confirmation
Refund Request
Account Access Issues
Technical Support
Web Hosting Support
VPS Support
Dedicated Server Support
Game Server Support
Website & Database Assistance
Abuse & Security
Spam Report
Phishing Report
Malware or Compromised Account
DDoS or Network Abuse
Copyright / DMCA Complaint
Sales & Upgrades
New Service Enquiry
Resource Upgrade
Migration Assistance
Custom Infrastructure Request
Response Expectations
Contact Method | Typical Response |
|---|---|
Support Ticket | 1–24 hours |
Billing Email | Within 1 business day |
Sales Email | Within 1 business day |
Abuse Reports | Within 24 hours |
Critical NOC Escalations | As soon as possible, target under 1 hour |
Abuse Reporting Requirements
Abuse complaints should include:
Source IP address
Date and time of the incident
Relevant log extracts
Screenshots where applicable
A description of the alleged abuse
Incomplete reports may delay investigation.
Business Hours
Administrative Hours
Monday – Friday: 08:00 – 17:00 (SAST)
Technical Monitoring
24 hours a day, 7 days a week
Postal / Registered Address
Foxington LLC
67 Adelaide Tambo STR
Volksrust, Mpumalanga
South Africa